Standard Terms & Conditions | Guided Tours, Packages, CAT skiing & Courses

  1. A 25% non-refundable deposit is required to confirm all reservations.
  2. Full payment is due 60 days prior to the start of the tour. If the tour is booked within 60 days of departure, full payment is required to confirm. Cancellation within 60 days but 30 days prior to the tour will incur a tariff in the amount of 50% of the full tour cost. Cancellations within 30 days will incur a tariff in the amount of 100% of the full tour cost.
  3. All rates and refunds are calculated in Japanese Yen unless otherwise stated.
  4. Depending on payment method and currency fluctuations, there may be some non-refundable fees associated with processing refunds.
  5. If your Rising Sun booking includes services booked with 3rd party suppliers (airport transfers, hotels etc), that portion of your booking is subject to the cancellation terms of these providers.
  6. All guests signing up for a guided tour are required to read and sign a release of liability waiver before departing. All participants under the age of 18 must also have a parent or legal guardian sign their release of liability. Our release of liability waiver can be viewed here.
  7. Rising Sun reserves the right to cancel any tour or course at any time (typically but not limited to inclement weather, unsafe backcountry travel conditions, guide injury / sickness or insufficient participant numbers). In the event of cancellation by Rising Sun, guests will be offered the opportunity to either reschedule or receive a full refund less any transaction fees associated with the refund.
  8. All guests booking our backcountry or lift assisted day trips are covered by the  RSG Powder Guarantee.
  9. All participants entering the backcountry (anywhere outside of the ski area boundary) on a guided tour must be at least 13 years of age.
  10. It is your responsibility to care for any rental equipment supplied by Rising Sun. Guests will be charged for repair or replacement of any lost or damaged items.

Terms & Conditions | Rental Equipment

Loss and Damage Policy:

There is a damage policy built into the price of the rental. The cover of repairable damage includes:

  • Basic Tuning and P-Tex.
  • Tunes and edge sharpening.

If there is extensive damage from misuse of equipment, but can be fixed, the minimum cost of a full tune is charged.

If equipment is damaged beyond repair or lost/stolen, the cost to repair or replacement of the item will be charged.

Examples of non-repairable damage include:

  • Excessive base damage from misuse of equipment, such as skiing/boarding in rocky areas, on roads etc.
  • Snapped ski or snowboard
  • Cracked top sheet
  • Broken Pole
  • Lost Transceiver

*If the non-repairable damage is deemed a product fault which can be claimed by Rising Sun Guides as a warranty from the manufacturer, no charge will be required from the customer.

Normal wear and tear on all rental equipment will not incur a charge.

Refund, Amendment and Cancellation Policy:

  1. A refund can be provided for cancellations made 7 days or more in advance of the booking; however a 4000Yen administrative fee will be incurred. Cancellations made within 7 days of rental will incur a 10,000Yen administrative fee.
  2. All cancellations or amendments must be made at least 48 hours before the pick-up date. Cancellations within 48 hours are not eligibile for a refund.
  3. All Internet bookings must be made no later than 48 hours prior to the pick-up date to guarantee availability.
  4. Discount codes are exclusive to one code per booking at the time of your booking.